What our Customers say...


We were doing some upgrades to our upstairs bathroom when an unforeseen leak from the bathtub came down through the kitchen ceiling. I called SERVPRO in West Chester and they scheduled an appointment to remediate the water damage in the kitchen. The two technicians, Tristian & Mike, came out and installed the dehumidifier and air fans to insure there would not be hidden moisture in the ceiling that might turn to mold. They were courteous and professional. The next day Dan came to our house to verify that the equipment was performing properly. It was. A couple days later Mike returned to verify the drying process and remove the equipment. I recommend this SERVPRO team to anyone in the West Chester area!

I'd like to acknowledge hard work of 2 people that cleaned my flooded basement. Mike and Tristan. Really appreciate the job well done. Thank you so much.

Tristian and Dan and Pedro all did a great job on cleaning the water heater closet and the water damage in the drop ceiling. Very polite cool guys. They knew what they were doing and they did a great job in every way what was asked of them. They do a great job in every way!

We had a plumbing leak in a crawlspace under an addition, which had left standing water and an awful smell which made its way throughout the house. After searching Google, I decided to contact SERVPRO and contacted them on a Saturday to make an appointment. An employee named Will came out Monday to assess the damage and a crew, consisting of Dan and Ramos, came on Thursday and did a fantastic job with cleanup and getting rid of the smell. By Monday everything was dry and they removed their equipment. I would definitely recommend using them. Everyone was prompt and professional.

Hired SERVPRO to do a deep clean on a newly purchased home. They did a phenomenal job cleaning the carpets, windows, walls, and floors. They also cleaned the cabinets inside and out. It had been a while since all areas of the home received this attention, and the difference upon entering the home was immediate. Additionally, Danielle was great with booking and very communicative throughout. We were out of town over the weekend they cleaned and we received regular text and picture updates. Would highly recommend for this service.

SERVPRO has worked on several projects for us and I've always found them to be honest, hardworking, and problem solving. We had mold on our cathedral ceiling in the bathroom and they were able to remove it without damaging the paint. Job well done; I'll definitely use them for the next problem that crops up.

They did a good job. I want to thank Tristian, Fernando, and Inocencio on their professional work and aide they give to others. Blessings on these young men. I just want to say thank you!

Danielle's team did a fantastic job. The basement hadn't been cleaned in years and now it's spotless. They even did behind the washer and dryer. I highly recommend them.

I had an excellent experience with Dan from SERVPRO. He was very professional. Dan went above and beyond the call of duty. I would like to thank him for a job extremely well done.

Everyone was nice from the time I had my estimate by Will Negron. He was knowledgeable and very professional. Nikole Mozzani was also very professional and polite. I called her to pay my deductible and just from that conversation she made me feel comfortable and told me to call her cell if I had any problems along the way. Now let’s get to Jason and Felix the two gentlemen that did the clean up at my home. I couldn’t thank them enough. Jason and Felix treated my home as it was theirs. They were extremely professional, efficient, organized, clean, and got the job done fast. My home was back in no time. Jason and Felix also gave me their cell numbers in case I have any more problems. This was my first time using SERVPRO and ever hearing about this company. Now I pray that I don’t have anymore problems in the near future but if I do I’m calling SERVPRO!!!!!

I just wanted to let you know once again your guys came through with flying colors.

I panicked on Friday with an emergency call to your office at 2:15 pm, and by the time I got to the residence in Villanova, your  guys were right behind me. Turned out the water leak was minimal, but they conduct themselves professionally and with respect to the client – who was over reacting.

And on the equipment pick up day (today), they were equally as prompt and efficient.

Shoe covers, masks, gloves, floor covering – all covered.

Thanks for being there with these last two water emergencies.



No joke...Christian Nichols is the most conscientious, competent serviceman we've ever had!  Keep him!!

Everyone was courteous, professional and kind.

10 out of 10...I believe it was Tristan who was the leader of my job.  He was very good with the job, plus answering all of my questions.  Great job.  

Your team took great care of us.  Thank you.

Great customer service and very professional.  Thank you for doing such a great job of restoring my home.  It was a very stressful experience and you made it much more bearable.

I had a wonderful experience.  From sales to service...I highly recommend.

I discovered mold in my basement. I was concerned for my family's safety. Kevin Jones came to my property and discussed my options with me and began the work the same week. The entire crew that was here was wonderful. Both Jason and Tristan were knowledgeable and careful of my property. They discussed the best course of action with my lost possessions and even played with my dog. I spoke with Lisa in the office and she was so kind and knew how to help me with paperwork and insurance. I am so impressed by the professional staff and how quickly and exceptionally this was handled! Highly recommend!

SERVPRO's clean up was immaculate to perfection and when they came onsite, they were very knowledgeable.  Special thanks to Maria and Jason for a job well done.

10 out of 10.  Very happy with the service!  Thank you.

10 out of 10....Continue with your excellent customer service!  The technicians even covered their shoes when they were here...greatly appreciated.

10 out of 10...Thank you 

We have used SERVPRO in the past many years ago - this is the reason why we called them again to care for our needs in this home.  Very pleased.  Thank you for acting so quickly and response time during the Christmas and New Year holiday.

Very professional crew.  Thank you for your promptness and efficiency with dealing with our water damage.  Highly recommend.

Thank you for the incredible work.  The whole crew was great.  

10 out of 10

Very nice - good job!  10 out of 10

The techs were awesome!  Extremely professional and friendly.  Thank you SERVPRO.  10 out of 10

I had genuine concerns about mold since my husband is a frail 83 year old dementia patient.  Also, we have a Type I diabetic grandson with health issues.  The technicians were attentive to my concerns, professional, and empathetic.  10 out of 10

They were great - could not do anything to improve the work they did.  Kevin was very professional and explained everything to me in terms I could understand.  Would recommend to all my friends and family. 10 out of 10

10 out of 10!  The entire team was great to work with during this situation.

The technicians worked hard...did a terrific job!

Jason was always quick to answer his phone and have answers for me.  Highly recommend!

Very satisfied.  10 out of 10!

Thanks for all your help Maria.  Glad to know you work for SERVPRO now!  10 out of 10!!

I appreciate all that Maria, Kevin, and the SERVPRO team did for me and my home.  It is greatly appreciated.  I even told Kevin, the owner, how great Maria Della Polla was to work with.

SERVPRO was fantastic!  Jason is a true professional.  Responsive, timely, and kept me informed at all stages.  GREAT GUY!

Keep up the good work!  Tristan was especially good and thorough.  Good communication by Maria Della Pola, my key component.  All the guys were good, hardworking guys.  Thanks!

I  called my contact at SERVPRO regarding a mold issue at my company. It seems that some of my employees were becoming ill and all had the same symptoms.  The symptoms sounded like allergy issues only they were more severe.  Many of the employees were missing work due to this issue.  After much investigation  I  discovered black mold in areas of my production shop and also in my basement level.  I called SERVPRO immediately and  advised I would like this mold tested immediately.  We contacted our mold inspection company and arranged an appointment to have a detailed inspection of the mold.  After we received the lengthy report in full detail we were able to do a total mold remediation in all the areas affected.  Needless to say when the stricken employees came back to work there were no more issues with their health problems.  I was so very happy to have my employees healthy and happy once again thanks to SERVPRO.

Martha S. was so very happy with the job we did in her office.  There was mold growing under the main window behind her desk.  She advised she was very concerned because she and some of her employees have severe allergies to mold.  She called SERVPRO and we went out and performed a total mold remediation for her.  she has nothing but praises for us.  We had helped her in the past with some water issues.  "I will always call SERVPRO for there efficiency and reliability"

Monica B. from one of our many low income housing developments called me in a panic.  One of the pipes broke on the third floor of their building. Water was gushing down all three floors.  She immediately turned off the water from the main valve and then called plumber to come in and repair the pipe.  Our crew got there immediately and started the major clean up. We had equipment on each floor to extract water from the carpeting and set up our air movers and dehumidifiers to begin the drying process.  Monica was so relieved that our crew got there immediately and the "getting back to normal" process began. She called to tell me how very much she appreciates what we do for her and her tenants.  A lot of the tenants were sick and elderly and things like this do alarm them.  This is their home and they always want to feel safe.  We kept them calm during this process.  They were back in their apartments in a timely manner and all was well thanks to SERVPRO

Father P. from one of the many churches I market to was so very appreciate when he called me.  It seems that the heavy rains we had been getting took a major toll on his roof and the side of this beautiful church.  Our crew got out there immediately and started cleaning up all the water in the foyer of the church that was affected.  The carpeting in the back of the church was soaked.  He was so impressed with our quick response and professionalism from our crew.  After the job was completed he called to tell me how happy he was with the job SERVPRO did for him.  Not one mass was missed.  We worked around the morning masses.  Father was very happy!

It is always great to get a testimonial from one of our customers. It is even better to get one from a new account.  Mr. S. was so appreciative that we got out to his facility at a time when we were so swamped with frozen pipe emergencies day and night.  He had six inches of water in his basement from a pipe that burst due to insufficient heat in that area.  He advised that our guys did a great job in getting his basement back to normal.  He also complimented them on their professionalism and knowledge as to what equipment was necessary to do the job fast and properly.

I went to the Concord Community Seniors Day on Thursday, Oct. 12 and the Pastor of this church came by to say hello and advise that he was so very happy with the job we did on the church's carpets.  He definitely believed that they would have to be replaced.  After we completed the cleaning he said they looked as good as new.  He will definitely be using SERVPRO for any of their other cleaning needs.

Kathy had nothing but praise for SERVPRO.  Her valve broke on her washing machine and water flooded her finished basement.  Our guys got here asap and extracted all the water from her beautiful carpets. No replacement here.  All saved!

Martha had nothing but praise for our crew.  They emptied out all the nasty debris and cleaned the unit until it was spic and span and smelled like a spring day. She was able to rent it soon after that. 

Friendly people who do great work. They helped us after our basement flooded. Clean up was quick and easy, and they did a beautiful job refinishing our basement. Highly recommend.

Thank you to all of you!! Your help and expertise has been invaluable to us in this unfortunate situation. Please tell Kevin, Jim, and the crew we are very grateful for your work and guidance.  

-Brad Adey 

I have never dealt with a company so wonderful. You were my lifesavers. Lisa and Krystal helped me out tremendously I will never forget them. Looking forward to working with this office again.

The team at SERVPRO of southern Delaware county are very professional. Walked me through all the steps after my hot water tank leaked.

SERVPRO of SDC was working in our home this week. I wanted to take a moment and share how impressed we have been. From our initial contact, thru today's completion, everyone we have come in contact with has been pleasant, professional and communicated with us what was to occur each day.The quality of their work is impressive and quality of their work ethic.From the mold remediation team, to the team who handled the repairs were incredibly hard working.

Kevin, I just wanted to let you know how much we appreciate Jim's work. He and his crew are very professional and do a great job. He is great. Thanks!

I appreciate all the hard work everyone at SERVPRO has done for me.

"I never realized how dirty my rug was until SERVPRO of Southern Delaware County came to clean it. The difference was unbelievable. Now my rug looks like new again. The service was amazing; they know exactly what kind of care my rug needed."

I am beyond impressed with SERVPRO of Southern Delaware County. I called them out and two techs were at my house within an hour they have exceeded my expectations. Jim is very professional and diligent.

SERVPRO of Southern Delaware County were great and on the ball, your production technician Donovan was very helpful; I was very happy and satisfied with the services your technicians completed in my house. Thank You again!

I just want you to know that it was an absolute pleasure dealing with your company. We had most of our contact with Bill Hess and your “anchor” in the office, Crystal. They and any of your other personnel with whom we made contact were all terrific to deal with and they really helped us to dig out of what was initially a terrible mess.We certainly shall recommend your organization whenever we have an opportunity and hope to be able to use your services again in the near future. -Pat Tiehel

SERVPRO OF SOUTHERN DELAWARE COUNTY, your office Did a great job cleaning my dad's apartment very professional and proficient. Thank you for all of your hard work and dedication. I will definitely being calling your office If I need to in the future.

I really like the way your production team handles that job. Very nice and Clean and Knowledage, proficient and very detailed. Thanks again for everything your team did in such short notice.

Your production manager Jim Duffy did an outstanding!!! job. Thank you

Keep up the good work my carpets look great!! Your company did a Good Job!

Donovan was very polite & promptly on time & courteous.

No one wants to need to call a restoration company, but if you do this is the right one to call. The owner is actively involved in the jobs and has an excellent crew. I would definitely recommend this SERVPRO.