This frigid weather has caused so many problems for both residential and commericial COI's. Our office has been inundated with emergency calls. There are several precautions to take to help prevent these problems. Please always keep your heat on especially in basements. Wrap pipes if necessary and make sure windows are sealed from any drafts. Once a pipe breaks please turn off water at main location. Contact your plumber to fix the pipe and call SERVPRO. Our crew will be out as soon as possible with their equipment to clean up and get things back to normal. We work day and night to mitigate all these situations. Every day a commercial business is closed is a day that money is lost for that company. When it happens in your home we want to get things back to normal for your family and salvage any precious items that are flooded or damaged when these pipes break. Call SERVPRO for the best service and for peace of mind.
Holiday disasters due to Water Damage
The holiday should be a happy time for everyone but this was not the case this past Christmas Eve and Christmas Day for two families. I had the phones for the "on call crew" the week leading up to Christmas. The first emergency call I received was from a family who had their water supply line from their upstairs toilet break. Water leaked down to all three of the floors. I immediately notified our on call crew and they got there as soon as they could to start the clean up. Since the water went through all three floors it flooded their living room where they had their beautifully decorated tree and all the gifts for their children. Needless to say all the gifts were ruined and their beautiful tree destroyed. Despite all this grief the owner was in such good spirits. She said these things do happen at the worst times but she is so grateful for all she is blessed with including a wonderful husband and three beautiful children. This is the true meaning of the holiday - not material things but the love we have for each other.
Commercial Sewage Damage
Last Friday afternoon I received a call from one of my clients. She is the Property Manager of a low income high rise facility. In a total panic she described to me her problem. It seems that there was a sewage back up on the first floor of the building that affected four apartments and the bottom level where her office is located. I advised her that SERVPRO will be out there within the next hour. We had to pull our guys from jobs they were currently assigned to. Our crew worked from Friday afternoon through the weekend and are there today (Tuesday December 5) to complete the mitigation. No words can describe what our crew did to clean up this facility. The sooner the job is complete the sooner these residents can return to their apartments. Soon we will be starting the rebuild process. Since starting with SERVPRO two years ago this is the largest job I have experienced with one of my clients. I am in constant contact with her to make sure all is taken care. Her cell phone is her office since her own office was part of this disaster. It gives me such pride knowing that we can help our valued clients and relieve some of their burden and put their lives back together again.
The Holiday Season
Now that the Holiday is quickly approaching SERVPRO would like to put out a word or two of caution. The greatest number of fires over this season are caused by Christmas tree fires and over loaded extension cords. If you do purchase a live tree please make sure it is amply watered. Another concern is that your pets may be extra curious and want to attack the tree or chew on the lights and cords. Please take extra caution with all pets for their safety and your own. Please also be careful of lit candles. Although they are quite beautiful they are a danger if not watched closely. This is also true of your fireplace. Please be very careful of the falling ash that may ignite quickly. Taking all this into consideration SERVPRO wishes everyone a Joyous Holiday.
Northern California Fires
Since I have family in that area these fires are extremely personal to me and our family here on the East Coast. Watching the news and being 3000 miles away gives you a total feeling of helplessness. Lives were lost and there are many families still missing. Homes were destroyed not to mention the beautiful vineyards that produced such wonderful grapes and wine. We can only hope that these fires will end soon and people can begin putting their lives back together. Thank God my family there is safe with only smoke and ash on their property. The air there has gone from very unhealthy to unhealthy. Hopefully that will change soon and all will be able to enjoy the beautiful outdoors once again. Our prayers are with everyone there. SERVPRO is always there to help everyone in need.
SERVPRO and The American Red Cross
Our thoughts and prayers go out to the people of Texas. The danger is not over yet. This hurricane is still causing major flooding and loss of lives. Help is on the way but there is so much to contend with at this time. Placing the homeless in safe shelters and making sure they have food and water and any essentials that they need to survive is the number one priority. Many of our SERVPRO offices will be heading there to help and work along with the Red Cross to get this area back to normal and a safe environment once again. We had flooding and storms in our area several weeks ago but nothing compared to the devastation that is going on in Texas at this time.
Get rid of mold caused by water damage
We have all had experience with certain types of mold in our homes or apartments at one time or another. The important thing when this happens is to get the professionals to handle it properly. SERVPRO has the trained and certified crew that you need to handle this unsightly job for you. Our technicians use EPA standard products to make sure the job is completed safely and in a timely manner. We take pride in making your home safe again and in keeping it that way. We are a phone call away and are ready to perform the mold remediation for you. At the first sight of any mold issues please do not hesitate to contact us.
Recent flooding in our area
It will be two years in November that I have been working at SERVPRO in Southern Delaware County. I have never seen this type of constant emergency before. During the last 2 weeks the flooding in this area has been non stop. Our crew have been working day, night and weekends to help all our neighbors with their water problems. There are a lot of grateful people out there due to our constant attention to their needs. We got to each job as soon as we could then went immediately to the next one. It has since slowed down a bit but we will always be ready for the next emergency.
Our production crew was really put to the test last week when they were called for this job. A gas oven exploded. It was located in a very large bakery warehouse. Aside from the normal debris that had to be restored by our SERVPRO crew there was raw dough and flour all over the warehouse. It was on the rafters, the ceiling, all over the equipment and also on the massive floor that housed the huge warehouse. It took time, patience and a good deal of work and sweat. This explosion happened during one of our worst heat waves. If it were 97 degrees outside it had to be 100 + in that warehouse. Our crew did a great job cleaning up and restoring this facility to clean, working order. Owner was very happy that he could start baking again!
The Importance of the Emergency Ready Program
The Emergency Ready Program is such a vital tool to our industry and to all the Sales and Marketing Representatives. Introducing this service to all our commercial customers is so very important. As we all know from experience most emergencies occur late at night or in the early morning hours. Having all the necessary details right at hand for both our customers and SERVPRO saves time and ultimately less damage whether it is water or fire restoration. We have all information in our system for immediate response and the company involved also has info on their lap top or phone so it can be accessed immediately. Every day a company has to shut their doors due to an emergency is a day that money is lost. Offering this free service to all our COI'S creates confidence with us. They know we will be there no matter what type of emergency and get things resolved as soon as possible.